FAQs

 How are your bags made?

Our bags are handmade in Lebanon. Our skilled artisans use high-quality materials and traditional crafting techniques to create each bag. We prioritize craftsmanship to ensure that every bag is of the highest quality.

 What materials are used in your bags?

We use a variety of materials in our bags, including suede, tweed, genuine leather and other high-quality fabrics. Each material is carefully selected for its durability, texture, and aesthetic appeal. We believe in using only the best materials to create our bags.

Are your bags suitable for all occasions?

Absolutely! Our bags are designed to be versatile and stylish, making them suitable for a wide range of occasions. Whether you're going to work, attending a social event, or simply running errands, our bags will complement your outfit and meet your needs.

 How do I care for my bag?

To ensure the longevity of your bag, we recommend following the care instructions provided with your purchase. Generally, we advise gently wiping the bag with a soft cloth to remove any dirt or stains. Avoid exposing the bag to excessive moisture or heat, as this may damage the materials.

How many letters can I add to my bag?

Depending on the size of the bag, two to three. However, if you have any requests please e-mail us at info@juanpersonnel.com

How long does it take to make and ship my handmade bag?

Our handmade bags typically take 10 to 15 working days for production and shipping. However, the exact delivery time can vary depending on your location and our studio's workload.

 

Can I return my order?

All our bags are made to order so we do not accept returns.

How will I know when my order has been shipped?

As soon as your order has been shipped, we will send you an email with your tracking number.